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FAQ's


Question : How I can login to the website? How can i see the product Price?    By :managment
Answer :From the landing page of the website, click on "Login" supply the form with a valid email and password ( Pls keep this password intact for login again in future) and other details and click "Register". A successful registration will automatically log you into the website and you can see the product details afterwards.
Question : What If I forget my password?    By :Management
Answer :If you forgot your password, click on "Login" and click on the link "Forgot password" and Give the email address associated with your account. After a few minutes, you will receive an email on how to reset your password.
Question : How do I change my personal information     By :IT Support
Answer :Click on "Login" and login with your valid email address and password. Click on "My Account" which is located on the header section of the webpage. Click on " My Addresses" hyperlink and the form displays with all your personal information ready for modification. In this section you can change your password and can see your previous order details.
Question : What is the freight charge?    By :Management
Answer :Within Australia, freight charges are calculated on post code, order value and weight /size. Large items may incur higher shipping rates due to their dimensions. Heavy items may incur higher shipping rates due to their weight. At this moment we are using Australia Post and other private courier service to deliver your goods.As our website calculates freight based on Australia Post, the maximum shipping weight is 20kg with this shipping method. If your order is over 20 kg However we will still process your order and dispatch it with couriers, please contact us if you have any question regarding the postage or combine postage before buying.
Question : When will I get my order?    By :Management
Answer :Most in stock items are shipped by ground within 1-2 business days after we receive cleared payment except public holidays and weekends. We use Australia Post in most packages. In stock items expected delivery time is 2-6 business days depending on location. Please choose signature on delivery option to tack your parcel in checkout.
Question : What are the payment methods?    By :Management
Answer :Paypal ( for instant checkout), Bank Transfer ( you can see the bank details in the order/shipping section of the site.)
Question : Do you offer Combine postage discount?    By :Sam
Answer :Our website automatically calculate postage according to weight so in short more you buy/ more you save in postage in one transaction.


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